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Cover of Project Manager - Knowledge Module, Volume 2

Project Manager - Knowledge Module, Volume 2

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About this book

Volume 2 of the theory textbook for the QCTO Occupational Certificate: Project Manager (NQF Level 5, SAQA ID 101869). Chapters 10 to 16 carry the remaining 48 of the knowledge component's 80 credits — modules KM-06 to KM-11: project quality management; project human resource management; project communications management; planning, identifying and qualitatively analysing risk; quantitative risk analysis, risk response and risk control; project procurement management; and project stakeholder management. Chapters are numbered continuously from Volume 1, and the Khanyisa Foods Project Lumo case study carries through, so the two volumes are read as one book in two parts. Every chapter carries worked examples, Check Your Understanding boxes and end-of-chapter review questions.

What is inside

  1. Chapter 10 — Project Quality Management
  2. PART A — QUALITY: THE IDEAS AND THE PLAN
  3. PART B — PERFORMING QUALITY ASSURANCE
  4. PART C — CONTROLLING QUALITY
  5. Chapter 11 — Project Human Resource Management
  6. PART A — PLANNING HUMAN RESOURCE MANAGEMENT
  7. PART B — ACQUIRING THE PROJECT TEAM
  8. PART C — DEVELOPING THE PROJECT TEAM
  9. PART D — MANAGING THE PROJECT TEAM
  10. PART E — MANAGING CONDUCT: INDUSTRIAL RELATIONS AND DISCIPLINE (PM-09)
  11. PART F — OCCUPATIONAL HEALTH, SAFETY AND THE ENVIRONMENT (PM-09)
  12. Chapter 12 — Project Communications Management
  13. PART A — PLANNING COMMUNICATIONS MANAGEMENT
  14. PART B — MANAGING COMMUNICATIONS
  15. PART C — CONTROLLING COMMUNICATIONS
  16. Chapter 13 — Planning, Identifying and Qualitatively Analysing Risk
  17. PART A — PLANNING RISK MANAGEMENT
  18. PART B — IDENTIFYING RISKS
  19. PART C — QUALITATIVE RISK ANALYSIS
  20. Chapter 14 — Quantitative Risk Analysis, Risk Response and Risk Control
  21. PART A — QUANTITATIVE RISK ANALYSIS
  22. PART B — PLANNING RISK RESPONSES
  23. PART C — CONTROLLING RISKS
  24. Chapter 15 — Project Procurement Management
  25. PART A — PLANNING PROCUREMENT MANAGEMENT
  26. PART B — CONDUCTING PROCUREMENTS
  27. PART C — CONTROLLING PROCUREMENTS
  28. PART D — CLOSING PROCUREMENTS (KT04, printed empty)
  29. Chapter 16 — Project Stakeholder Management
  30. PART A — IDENTIFYING STAKEHOLDERS
  31. PART B — PLANNING STAKEHOLDER MANAGEMENT
  32. PART C — MANAGING STAKEHOLDER ENGAGEMENT
  33. PART D — CONTROLLING STAKEHOLDER ENGAGEMENT

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