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Supervision in Industry N3
N. Taylor · e-book
R225.75 incl. VAT
Printed copy: R334.95 incl. VAT.
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About this book
The NATED N3 textbook for Supervision in Industry. By N. Taylor, published by Hybrid Learning Solutions.
- Level: N3
- ISBN (e-book): 978-1-928367-19-2
- ISBN (print): 978-1-928203-10-0
- Pages: 280
What the book covers
The topics in this book include:
- Module 1: Cleanliness; Drinking water and hygiene; Housekeeping; Illumination; Colour; Ventilation, heating and cooling; Noise; The workplace: working space and seating.
- Module 2: Employment; Negotiations; Welfare; Security; Education and training; Wages; Job evaluation; Employee merit rating.
- Module 3: Basic concepts; Psychological factors in communication; Symbols in communication; Communication channels; Interpersonal relationships and communication networks; The grapevine.
- Module 4: Categories of motives; Multiple motivation and the conflict of motives; Reactions to frustration and conflict; Problem solving; The Douglas McGregor theory; Instruments which play a role in motivation.
- Module 5: Behaviour in accordance with accepted rules; Emotional factors; Discipline procedure; Factors in applying the code; Resistance to change; Absenteeism; Tardiness; Reducing tardiness.
- Module 6: The qualities of a good leader; Categories of dependability; Leadership traits; Two dimensions of leadership style; Leadership attitudes; Authority of position.
- Module 7: Job expectations; How to handle human relation problems; Foundations for good relations; The dependence of the subordinate.