QCTO qualifications › Business Banking Officer
Business Banking Officer - Practical Skills Workbook
Hybrid Learning Solutions · e-book
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Printed copy: R699.99 incl. VAT.
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About this book
The Practical Skills Workbook for the QCTO Higher Occupational Certificate: Business Banking Officer (NQF Level 5, SAQA ID 121927). Seven chapters, one for each practical skill in the two practical modules (42 credits): understanding businesses and their environments; identifying and classifying risks; analysing financial data for profitability and sustainability; building relationships with business stakeholders; converting prospects and maintaining a pipeline; right-selling, cross-selling and up-selling; and retaining business clients. Case documents, role-play briefs, templates, competency checklists and an integrated task in the style of the external assessment for every skill.
- Level: NQF Level 5
- SAQA ID: 121927
- Pages: 89
What is inside
- About This Workbook
- Chapter 01: Understanding Businesses and Business Environments
- Chapter 02: Identifying and Classifying Business Risks
- Chapter 03: Analysing Financial Data for Profitability and Sustainability
- Chapter 04: Building Relationships with Business Stakeholders
- Chapter 05: Converting Prospects and Maintaining a Sales Pipeline
- Chapter 06: Right-Selling, Cross-Selling and Up-Selling to Business Clients
- Chapter 07: Implementing Strategies to Retain Business Clients