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Cover of Conference and Events Organiser - Knowledge Module, Volume 2

Conference and Events Organiser - Knowledge Module, Volume 2

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About this book

Volume 2 of the theory textbook for the QCTO Occupational Certificate: Conference and Events Organiser (NQF Level 5, SAQA ID 102944). Chapters 8 to 15 carry 49 of the knowledge component's 119 credits: social media and digital literacy; business communication and customer service; ready-for-work standards; end-user computing; basic business calculations; exhibition and special events elements; marketing events; and conference and event administration. Chapters are numbered continuously 1 to 15 across the two volumes. Last date for enrolment on SAQA 102944 is 30 December 2026; last date for achievement is 30 December 2029.

What is inside

  1. Chapter 8 — Social Media and Digital Literacy
  2. PART A — SOCIAL MEDIA AND THE PLATFORMS
  3. PART B — SOCIAL MEDIA AS A COMMUNICATION TOOL
  4. Chapter 9 — Business Communication and Customer Service
  5. PART A — THE COMMUNICATION PROCESS AND THE CONCISE MEDIA
  6. PART B — ORGANISATIONAL COMMUNICATION
  7. PART C — MULTI-CULTURAL COMMUNICATION
  8. PART D — ORAL COMMUNICATION AND LISTENING
  9. PART E — CONFLICT AND STRESS
  10. PART F — PROBLEM SOLVING AND DECISION MAKING
  11. PART G — BUSINESS LETTERS
  12. PART H — REPORT WRITING
  13. PART I — CUSTOMER SERVICE
  14. Chapter 10 — Ready for Work Standards
  15. PART A — CONDUCT, ETHICS AND THE ORGANISATION’S RULES
  16. PART B — MANAGING YOUR TIME AND YOUR PRESSURE
  17. PART C — WORK-READINESS
  18. PART D — THE LAW OF THE EMPLOYMENT RELATIONSHIP
  19. Chapter 11 — End User Computing
  20. PART A — THE COMPUTER, THE KEYBOARD AND ACCURACY
  21. PART B — WORD PROCESSING
  22. PART C — PRESENTATIONS
  23. PART D — SPREADSHEETS AND DATABASES
  24. PART E — E-MAIL AND THE ELECTRONIC DIARY
  25. PART F — THE INTERNET AND THE WORLD WIDE WEB
  26. PART G — SAFETY AND SECURITY OF ICT
  27. Chapter 12 — Basic Business Calculations
  28. PART A — MONEY, FINANCE AND FINANCIAL RECORDS
  29. PART B — PERFORMING A CALCULATION
  30. PART C — CHECKING AND RECORDING
  31. PART D — BANKING AND PETTY CASH
  32. PART E — INVOICES
  33. Chapter 13 — Exhibition and Special Events Elements
  34. PART A — TYPES, DISPLAYS, STRUCTURES AND POLICIES (KM-13-KT01)
  35. PART B — CLIENT, PROPOSAL, CONTRACT AND TIMELINE (KM-13-KT02)
  36. PART C — FLOOR PLANS, THEME, MARKETING, CREATION, CURATION, SET-UP AND DISMANTLING (KM-13-KT03)
  37. PART D — MATERIALS AND GREENING (KM-13-KT04)
  38. Chapter 14 — Marketing Events
  39. PART A — COMMUNICATION AND PUBLIC RELATIONS
  40. PART B — INTRODUCTION TO MARKETING
  41. PART C — INTEGRATED MARKETING COMMUNICATIONS
  42. PART D — IMC MESSAGING CHANNELS, OWNED MEDIA AND TACTICS
  43. PART E — APPLYING IT: MARKETING EVENTS AND MARKETING BY EVENTS
  44. Chapter 15 — Conference and Event Administration
  45. PART A — LOGISTICAL OPERATIONS (KM-15-KT01)
  46. PART B — EVENT SUPPORT ELEMENTS (KM-15-KT02)
  47. PART C — DOCUMENTATION (KM-15-KT03)
  48. PART D — ADMINISTRATION, FINANCIAL, PERSONNEL AND RECORDKEEPING SYSTEMS (KM-15-KT04)
  49. PART E — ON THE DAY AND AFTERWARDS: THE BOOK’S OWN

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