QCTO qualifications › Hiring Support Coordinator
Hiring Support Coordinator - Knowledge Module
Hybrid Learning Solutions · e-book
R1100 incl. VAT
Printed copy: R2250 incl. VAT.
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About this book
The theory textbook for the QCTO National Occupational Certificate: Hiring Support Coordinator (NQF Level 4, SAQA ID 125276), Services SETA. Seven chapters covering all seven knowledge modules (35 credits, 46 assessment criteria): the hire industry, the law of hire, the Consumer Protection Act and health and safety; hire equipment, maintenance, hire-management systems and telematics; the four hire sectors — vehicles and plant, commodities and garments, equipment and tools, and venues; communication, VRIO and Ansoff; customer relationship management, "3 Wide 3 Deep", SOPs and SLAs; inventory, JIT, Lean and Six Sigma, scheduling, dangerous goods and abnormal loads, Six Thinking Hats, Kaizen and the Theory of Constraints; and contracts, invoices, budgets, cash and cash-up. Worked examples follow one Eastern Cape hire company through a year.
- Level: NQF Level 4
- SAQA ID: 125276
- Pages: 179
What is inside
- Chapter 1 — The Hire Industry, its Laws and Safety
- Chapter 2 — Hire Equipment and Hire Technology
- Chapter 3 — The Four Hire Sectors
- Chapter 4 — Communication in Hiring Operations
- Chapter 5 — Customer Relationship Management
- Chapter 6 — Inventory and Operations Management
- Chapter 7 — Contracts, Payments and Cash