QCTO qualifications › Road Freight Transport Clerk
Road Freight Transport Clerk - Knowledge Module
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About this book
The theory textbook for the QCTO Intermediate Occupational Certificate: Road Freight Transport Clerk (NQF Level 3, SAQA ID 123403), TETA. Nine chapters covering all nine knowledge modules (41 credits): emotional intelligence and active learning; computers and computing systems; ethics and business principles; health, fire safety and first aid; business communication and customer service; incidents, accidents and transport risks (including the Road Accident Fund and SANS 10231); legislation and quality (NRTA, AARTO, NEMA, OHSA and the NBCRFLI agreement); monitoring scheduled operations; and driver and vehicle allocation. 19 figures, worked examples and practice problems with answers, plus 138 Exam prep questions covering every criterion. Replaces Transport Clerk (SAQA 94025).
- Level: NQF Level 3
- SAQA ID: 123403
- Pages: 249
What is inside
- Chapter 1 — Emotional Intelligence and Active Learning
- Chapter 2 — Basics of Computers and Computing Systems
- Chapter 3 — Ethics and Basic Business Principles
- Chapter 4 — General Health, Fire Safety and First Aid
- Chapter 5 — Business Communication and Customer Service
- Chapter 6 — Incidents, Accidents and Transport Risks
- Chapter 7 — Legislation and Quality in Road Transportation
- Chapter 8 — Monitoring of Scheduled Operations
- Chapter 9 — Basics of Driver and Vehicle Allocation