QCTO qualifications › Tourist Information Officer
Tourist Information Officer - Facilitator Guide
Hybrid Learning Solutions · e-book
R600 incl. VAT
Printed copy: R1250 incl. VAT.
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About this book
The facilitator guide for the QCTO Occupational Certificate: Tourist Information Officer (NQF Level 5, SAQA ID 101865). Session plans, delivery notes and assessment guidance for all fifteen chapters of the Knowledge Module, with the model answers the learner book leaves open. Written for the lecturer and ordered separately from the 3-book learner pack, which is the Knowledge Module, Practical Skills Workbook and Workplace Logbook.
- Level: NQF Level 5
- SAQA ID: 101865
- Pages: 279
What is inside
- About This Facilitator Guide
- Facilitator Guide — Chapter 1: Tourism, and the Officer at the Counter
- Facilitator Guide — Chapter 2: South Africa as a Travel Destination
- Facilitator Guide — Chapter 3: Keeping What You Know Current
- Facilitator Guide — Chapter 4: Destinations and Attractions
- Facilitator Guide — Chapter 5: Building an Itinerary
- Facilitator Guide — Chapter 6: Maps, Routes and Distances
- Facilitator Guide — Chapter 7: Communication and Customer Service
- Facilitator Guide — Chapter 8: Selling Tourism Products
- Facilitator Guide — Chapter 9: Reception Services
- Facilitator Guide — Chapter 10: Office Protocol, Deportment and Etiquette
- Facilitator Guide — Chapter 11: Business Calculations for the Tourism Office
- Facilitator Guide — Chapter 12: End User Computing
- Facilitator Guide — Chapter 13: Social Media and Digital Literacy
- Facilitator Guide — Chapter 14: Projects, Exhibitions and Special Events
- Facilitator Guide — Chapter 15: Ready for Work