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Cover of Tourist Information Officer - Knowledge Module

Tourist Information Officer - Knowledge Module

Hybrid Learning Solutions · e-book

R1100 incl. VAT

Printed copy: R2250 incl. VAT.

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About this book

The theory textbook for the QCTO Occupational Certificate: Tourist Information Officer (NQF Level 5, SAQA ID 101865). Fifteen chapters covering all fifteen knowledge modules — the trade and the officer at the counter, South Africa as a destination, keeping what you know current, destinations and attractions, building an itinerary, maps and routes, communication and customer service, selling tourism products, reception services, office protocol, business calculations, end user computing, social media and digital literacy, projects and exhibitions, and being ready for work. Part of a 3-book learner pack with the Practical Skills Workbook and Workplace Logbook.

What is inside

  1. Chapter 1: Tourism, and the Officer at the Counter
  2. Chapter 2: South Africa as a Travel Destination
  3. Chapter 3: Keeping What You Know Current
  4. Chapter 4: Destinations and Attractions
  5. Chapter 5: Building an Itinerary
  6. Chapter 6: Maps, Routes and Distances
  7. Chapter 7: Communication and Customer Service
  8. Chapter 8: Selling Tourism Products
  9. Chapter 9: Reception Services
  10. Chapter 10: Office Protocol, Deportment and Etiquette
  11. Chapter 11: Business Calculations for the Tourism Office
  12. Chapter 12: End User Computing
  13. Chapter 13: Social Media and Digital Literacy
  14. Chapter 14: Projects, Exhibitions and Special Events
  15. Chapter 15: Ready for Work

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