QCTO qualifications › Debt Collection Supervisor
Debt Collection Supervisor - Facilitator Guide
Hybrid Learning Solutions · e-book
R600 incl. VAT
Printed copy: R1250 incl. VAT.
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About this book
The Facilitator Guide for the QCTO Higher Occupational Certificate: Debt Collection Supervisor (NQF Level 5, SAQA ID 122682): a lecturer title, one per lecturer. Seven chapters mirroring the Knowledge Module, with session plans for about 100 contact hours, a teaching note for every section (key concept, common misconception, suggested activity), guidance on the worked examples, answer keys to every review question, a corrected delivery sequence, and preparation for the three online external assessment papers at 70 % each.
- Level: NQF Level 5
- SAQA ID: 122682
- Pages: 74
What is inside
- About This Facilitator Guide
- Chapter 1: The Debt Collection Cycle and the Debtor — Facilitator Guide
- Chapter 2: The Law of Debt Collection — Facilitator Guide
- Chapter 3: The Collection Process, Ethics and Debt Counselling — Facilitator Guide
- Chapter 4: Negotiation and Emotional Intelligence — Facilitator Guide
- Chapter 5: Managing Team Performance — Facilitator Guide
- Chapter 6: Leading Collectors: Leadership, Resilience and Growth — Facilitator Guide
- Chapter 7: Mentoring and Building the Team — Facilitator Guide