QCTO qualifications › Debt Collection Supervisor
Debt Collection Supervisor - Knowledge Module
Hybrid Learning Solutions · e-book
R1100 incl. VAT
Printed copy: R2250 incl. VAT.
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About this book
The theory textbook for the QCTO Higher Occupational Certificate: Debt Collection Supervisor (NQF Level 5, SAQA ID 122682), FASSET. Seven chapters covering all five knowledge modules (34 credits, 82 assessment criteria): the debt recovery process, recovery documents, valid repayment agreements, the credit bureau and debtor analysis; the Debt Collectors Act and the 2026 fee tariff, POPIA, the National Credit Act (in duplum, debt review, prescribed debts, s129 and s130), emerging law, FICA, the Legal Practice Act and the CPA; the Prescription Act, the process from letter of demand to execution, fair and ethical collection and debt counselling; negotiation and emotional intelligence; targets, KPIs, performance reviews, poor performance and discipline under the 2025 Code of Good Practice: Dismissal; leadership, resilience and self-development; and mentoring and team building. Worked examples follow one Pietermaritzburg collection team through 2027.
- Level: NQF Level 5
- SAQA ID: 122682
- Pages: 182
What is inside
- Chapter 1 — The Debt Collection Cycle and the Debtor
- Chapter 2 — The Law of Debt Collection
- Chapter 3 — The Collection Process, Ethics and Debt Counselling
- Chapter 4 — Negotiation and Emotional Intelligence
- Chapter 5 — Managing Team Performance
- Chapter 6 — Leading Collectors: Leadership, Resilience and Growth
- Chapter 7 — Mentoring and Building the Team