QCTO qualifications › Debt Collection Supervisor
Debt Collection Supervisor - Practical Skills Workbook
Hybrid Learning Solutions · e-book
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Printed copy: R699.99 incl. VAT.
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About this book
The Practical Skills Workbook for the QCTO Higher Occupational Certificate: Debt Collection Supervisor (NQF Level 5, SAQA ID 122682). Eight chapters, one for each practical module (43 credits, 30 skills): monitoring and advising on collection activities; motivation, resilience and communication styles; escalation calls and legal handover files; team and individual performance reviews; oversight of a client's book; data analysis and reporting; and onboarding new collectors. Role-play briefs, case documents, templates and competency checklists for every skill, and an integrated task in the style of the external assessment papers for each chapter.
- Level: NQF Level 5
- SAQA ID: 122682
- Pages: 207
What is inside
- About This Workbook
- Chapter 01: Monitoring, Reviewing and Advising on Collection Activities
- Chapter 02: Facilitating Effective Communication in a Collection Team
- Chapter 03: Facilitating the Escalation of Unpaid Accounts
- Chapter 04: Conducting Team Performance Reviews
- Chapter 05: Conducting Individual Performance Reviews
- Chapter 06: Providing Oversight of the Debt Collection Process
- Chapter 07: Interpreting and Analysing Data
- Chapter 08: Onboarding and Integrating New Debt Collection Team Members