QCTO qualifications › Management Assistant
Management Assistant - Facilitator Guide
Hybrid Learning Solutions · e-book
R600 incl. VAT
Printed copy: R1250 incl. VAT.
Read in any web browser, or in the HybridE app on Android.
About this book
The facilitator guide for the QCTO Occupational Certificate: Management Assistant (NQF Level 5, SAQA ID 101876). Session plans, delivery notes, model answers and assessment guidance for all sixteen chapters of the Knowledge Module.
- Level: NQF Level 5
- SAQA ID: 101876
- Pages: 768
What is inside
- About This Facilitator Guide
- Facilitator Guide — Chapter 1: The Management Assistant and Ready-for-Work Standards
- Facilitator Guide — Chapter 2: End User Computing
- Facilitator Guide — Chapter 3: Office Protocol, Deportment and Etiquette
- Facilitator Guide — Chapter 4: Social Media and Digital Literacy
- Facilitator Guide — Chapter 5: Business Communication and Customer Service
- Facilitator Guide — Chapter 6: Document Origination, Distribution and Filing
- Facilitator Guide — Chapter 7: Storage, Archiving and Disposal of Records
- Facilitator Guide — Chapter 8: Business Documentation and Design
- Facilitator Guide — Chapter 9: Computerised Information Processing I
- Facilitator Guide — Chapter 10: Computerised Information Processing II
- Facilitator Guide — Chapter 11: Meeting Administration
- Facilitator Guide — Chapter 12: Business Calculations
- Facilitator Guide — Chapter 13: Banking, Petty Cash, Invoices and Financial Literacy
- Facilitator Guide — Chapter 14: Resource and Procurement Management
- Facilitator Guide — Chapter 15: Introductory Project Management I
- Facilitator Guide — Chapter 16: Introductory Project Management II