QCTO qualifications › Management Assistant
Management Assistant - Knowledge Module
Hybrid Learning Solutions · e-book
R1100 incl. VAT
Printed copy: R2250 incl. VAT.
Read in any web browser, or in the HybridE app on Android.
About this book
The theory textbook for the QCTO Occupational Certificate: Management Assistant (NQF Level 5, SAQA ID 101876). Covers all twelve knowledge modules of the qualification — document management and record-keeping, computerised information processing, resource and procurement management, social media and digital literacy, office protocol and etiquette, business communication and customer service, ready-for-work standards, business calculations, end user computing, business documentation and design, meeting administration, and introductory project management.
- Level: NQF Level 5
- SAQA ID: 101876
- Pages: 938
What is inside
- Chapter 1: The Management Assistant and Ready-for-Work Standards
- Chapter 2: End User Computing
- Chapter 3: Office Protocol, Deportment and Etiquette
- Chapter 4: Social Media and Digital Literacy
- Chapter 5: Business Communication and Customer Service
- Chapter 6: Document Origination, Distribution and Filing
- Chapter 7: Storage, Archiving and Disposal of Records
- Chapter 8: Business Documentation and Design
- Chapter 9: Computerised Information Processing I — Correspondence, Meetings, Display and Functions
- Chapter 10: Computerised Information Processing II — Identity, Reports, Financial and Research Documents
- Chapter 11: Meeting Administration
- Chapter 12: Business Calculations — Methods, Checking and Recording
- Chapter 13: Banking, Petty Cash, Invoices and Financial Literacy
- Chapter 14: Resource and Procurement Management
- Chapter 15: Introductory Project Management I — Context, Life Cycle, Structures, Planning and Scope
- Chapter 16: Introductory Project Management II — Scheduling, Risk, Quality, Communication and Teamwork