QCTO qualifications › Professional Banking Officer
Professional Banking Officer - Knowledge Module
Hybrid Learning Solutions · e-book
R1100 incl. VAT
Printed copy: R2250 incl. VAT.
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About this book
The theory textbook for the QCTO National Occupational Certificate: Professional Banking Officer (NQF Level 4, SAQA ID 125261), BANKSETA. Seven chapters covering all four knowledge modules (50 credits, 69 assessment criteria): the banking environment — types of bank, the SARB, how banks earn, fund themselves, hold capital and lend, ESG and the bank ecosystem; clients, behavioural finance, client experience, the CRM and omni-channel service; client-centred solutions, value-based selling, transparent communication, Excel and PowerPoint, root cause analysis, active listening, empathy and emotional intelligence; Basel, the regulators, the NCA, the CPA, FICA and AML; market conduct and TCF, risk management, operational and compliance risk, ethics and integrity; fintech, cybersecurity, verification, onboarding, banking products, SMME banking, lines of credit and scorecards, mobile banking and AI; and payment systems, payment security, financial statements, ratios and financial literacy. Worked examples follow one Mbombela bank branch through 2027.
- Level: NQF Level 4
- SAQA ID: 125261
- Pages: 242
What is inside
- Chapter 1 — The Banking Environment
- Chapter 2 — Clients and the Client Experience
- Chapter 3 — Client-Centred Solutions and Communication
- Chapter 4 — Banking Regulation
- Chapter 5 — Market Conduct, Risk and Ethics
- Chapter 6 — Banking Products, Technology and Fintech
- Chapter 7 — Payments and Financial Acumen