HybridE

QCTO qualifications › Quality Manager

Cover of Quality Manager - Knowledge Module

Quality Manager - Knowledge Module

Hybrid Learning Solutions · e-book

R1100 incl. VAT

Printed copy: R2250 incl. VAT.

Get this e-book

Read in any web browser, or in the HybridE app on Android.

About this book

The theory textbook for the QCTO Occupational Certificate: Quality Manager (NQF Level 6, SAQA ID 118768). Thirteen chapters, one for each knowledge module (84 credits): quality management and quality management systems; quality management and the Fourth Industrial Revolution; process management; fundamental management principles; managing a quality assurance department; risk profiling; internal and external stakeholders; quality management; system management and leadership; management of resources and administration; standards and statutory and regulatory requirements; the design of quality measurement; and quality management finances. Chapters 1 to 7 are also the knowledge component of the part qualification Quality Assurer (NQF 5, SAQA 118769). 29 figures, worked examples and practice problems with answers, plus 181 Exam prep questions. Last date for enrolment on SAQA 118768 is 31 December 2026; last date for achievement is 31 December 2029.

What is inside

  1. Chapter 1 — Quality Management and Quality Management Systems
  2. PART A — WHAT QUALITY MANAGEMENT IS
  3. PART B — PLANNING AND TOOLS
  4. PART C — PEOPLE, ETHICS AND COMMUNICATION
  5. PART D — MEASUREMENT, PLANNING, AUDITS AND IMPROVEMENT
  6. Chapter 2 — Quality Management and the Fourth Industrial Revolution
  7. Chapter 3 — Process Management
  8. Chapter 4 — Fundamental Management Principles
  9. Chapter 5 — Managing a Quality Assurance Department or Business Unit
  10. PART A — PEOPLE
  11. PART B — MONEY
  12. Chapter 6 — Risk Profiling
  13. Chapter 7 — Internal and External Stakeholders
  14. Chapter 8 — Quality Management
  15. Chapter 9 — System Management and Leadership
  16. PART A — LEADERSHIP AND MANAGEMENT SKILLS
  17. PART B — QMS INFORMATION AND DOCUMENTATION
  18. Chapter 10 — Management of Resources and Administration
  19. PART A — FINANCE
  20. PART B — PROCUREMENT AND PEOPLE
  21. Chapter 11 — Standards and Statutory and Regulatory Requirements
  22. Chapter 12 — Design of Quality Measurement
  23. Chapter 13 — Quality Management Finances

Other Quality Manager titles