HybridE

QCTO qualifications › Quality Manager

Cover of Quality Manager - Practical Skills Workbook

Quality Manager - Practical Skills Workbook

Hybrid Learning Solutions · e-book

R100 incl. VAT

Printed copy: R699.99 incl. VAT.

Get this e-book

Read in any web browser, or in the HybridE app on Android.

About this book

The Practical Skills Workbook for the QCTO Occupational Certificate: Quality Manager (NQF Level 6, SAQA ID 118768). Nineteen chapters, one for each practical module, covering all 74 credits and 69 practical skills of the practical component, worked on two case packs (a component manufacturer and a contact centre): quality assurance processes, documentation, improvement, data analysis, internal audits, team leadership and ethics; and, at management level, planning, targets, human capital, budgets, resources, the QMS, continuous improvement and reporting, with the records each skill is signed off against. Last date for enrolment on SAQA 118768 is 31 December 2026; last date for achievement is 31 December 2029.

What is inside

  1. About This Practical Skills Workbook
  2. Chapter 01: Implementing and Maintaining Quality Assurance Processes
  3. Chapter 02: Conducting Quality Assurance to Ensure Conformance
  4. Chapter 03: Managing Documentation and Records
  5. Chapter 04: Improving the Effectiveness and Efficiency of Quality Assurance Processes
  6. Chapter 05: Introducing New Products and Services
  7. Chapter 06: Critically Analysing Quality Data and Using Information for Improvement
  8. Chapter 07: Leading and Managing the Wellbeing and Performance of Staff and Teams
  9. Chapter 08: Applying Business Ethics and Accountability
  10. Chapter 09: Conducting Internal Audits of the Quality Management System
  11. Chapter 10: Planning the Quality Management Function and Activities
  12. Chapter 11: Developing Quality Business Unit Plans and Controlling the Achievement of Targets
  13. Chapter 12: Managing the Human Capital of the Quality Management Business Unit
  14. Chapter 13: Compiling a Budget for Operational Expenses for the Quality Business Unit
  15. Chapter 14: Identifying, Acquiring and Managing Resources for the Quality Function
  16. Chapter 15: Managing Quality Management Systems
  17. Chapter 16: Executing Continuous Improvement and New Product or Service Implementation
  18. Chapter 17: Analysing and Evaluating Information and Reporting on Quality Management Functions
  19. Chapter 18: Applying Business Ethics, Accountability and Liability to Uphold Company Reputation
  20. Chapter 19: Managing Quality Assurance Activities

Other Quality Manager titles