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Supervisory Management N4
N. Taylor · e-book
R225.75 incl. VAT
Printed copy: R362.25 incl. VAT.
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About this book
The NATED N4 textbook for Supervisory Management. By N. Taylor, published by Hybrid Learning Solutions.
- Level: N4
- ISBN (e-book): 978-1-928367-20-8
- ISBN (print): 978-1-928203-87-2
- Pages: 197
What the book covers
The topics in this book include:
- Module 1: Scientific management; Enterprise activities; General management functions; Management aids.
- Module 3: Types of organisation; Management structure; Personnel structure; Post structure; Organisational charts; Centralised and decentralised organisation; Formal and informal organisation; Procedure manuals.
- Module 4: The role of management; Leadership; Requirements for a good leader; Types of leader; How to gain the confidence of the worker; Directing.
- Module 5: The decision-making process; Application of the decision-making process.
- Module 6: The purpose of communication; Vertical communication flow; Horizontal communication; The communication process; Obstacles in communication; Guidelines for effective communication.
- Module 7: Performance counselling; The performance interview; Disciplinary procedure.
- Module 9: The benefits of work evaluation; Method of work evaluation; Analysis of work descriptions; A grievance procedure.
- Module 10: Factors that influence motivation; Causes of low productivity; Factors that ensure job satisfaction; Job enrichment; Reasons why people work.
- Module 12: Basic steps in control; Human resistance to control; Requirements for a good control system.
- Module 13: Route charts; Job card; Inspection report.
- Module 14: Factors influencing the location of the factory; Problems in factory design; Single-floor and multiple-floor buildings; Measures for a good layout.
- Module 15: The maintenance department; Sections of the maintenance department; Rules for the control of maintenance work; Planned maintenance.
- Module 17: Cleanliness of cloakrooms; Storage places; Workshop; Housekeeping competitions; Items for a housekeeping checklist.
- Module 18: Quality control; Benefits of quality control and inspection; Cost due to quality; Statistical quality control; Zero defects.
- Module 19: Choice of the task; Collection of the facts; Analysis and development; Implementation; Maintenance.
- Module 20: Types of cost; Cost-reduction opportunities.
- Module 21: Causes of accidents; Accident investigations; Safety programme; Safety clothing; Safety committees; Drawing up safety rules.
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