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Supervisory Management N6
N. Taylor · e-book
R225.75 incl. VAT
Printed copy: R362.25 incl. VAT.
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About this book
The NATED N6 textbook for Supervisory Management. By N. Taylor, published by Hybrid Learning Solutions.
- Level: N6
- ISBN (e-book): 978-1-928367-22-2
- ISBN (print): 978-0-9946937-0-9
- Pages: 257
What the book covers
The topics in this book include:
- Module 1: Leadership versus management; Leadership behaviour; The managerial grid; The Johari window.
- Module 2: Passive, aggressive and assertive communication; Assertiveness and self-confidence; General techniques of assertiveness; Ways to improve listening skills.
- Module 3: History of labour relations; The nature of labour relations; Collective bargaining; Organised labour relations; Federations.
- Module 4: General approach to counselling employees; Emotionally-affected employees; Recognizing substance abuse in the workplace; Improving quality of life in the workplace; Team briefing; Guidelines for delivering a team brief; Mentoring.
- Module 5: Kinds of groups; Characteristics of groups; Performance of groups; Problem-solving in groups; Task forces and committees; Effective formal groups.
- Module 6: Conflict management; Stress; Managing creativity.
- Module 7: Kinds of decisions; Certainty, risk and uncertainty; The rational decision-making process; Limitations in the rational decision-making process; Personal characteristics for effective decision-making; Decision-making techniques; Groups and decision-making.
- Module 8: The MBO process; Setting objectives; Effective MBO programmes; Benefits and weaknesses of MBO; Evaluation of MBO.
- Module 9: Types of risk; Risk assessment; Safety and NOSA; Accidents.
- Module 10: The Act.
- Module 11: Key concepts; An integrated management information system; Design requirements for a management information system; Kinds of management information systems; The need for information; Criteria for management information.
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