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Supervisory Management N5
N. Taylor · e-book
R225.75 incl. VAT
Printed copy: R362.25 incl. VAT.
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About this book
The NATED N5 textbook for Supervisory Management. By N. Taylor, published by Hybrid Learning Solutions.
- Level: N5
- ISBN (e-book): 978-1-928367-21-5
- ISBN (print): 978-1-928203-88-9
- Pages: 268
What the book covers
The topics in this book include:
- Module 1: The purpose and general nature of supervision; Further duties and responsibilities; Role in management; Leadership; The concept of leadership evolution; Is managing a science or an art?.
- Module 2: Putting organization design in context; Mission and goals; Dividing up the work; The importance of structure; Different kinds of structure; The organisation of a typical firm; Standards of excellence for organisation structure.
- Module 3: Human resources planning; Major steps in the human resources planning process; The employment process; Position requirements and job design; Sources of people; The selection process.
- Module 4: Course layout of a modular training programme for apprentices.
- Module 5: Reports; Meetings.
- Module 6: Ten top time wasters; The importance of time management; Guidelines for better time management; Stress on the job.
- Module 7: Contributions to productivity; Work measurement; Methods improvement; Innovation and creativity.
- Module 8: Quality and the supervisor; Employees contributions to quality; Statistical quality control; Zero defects; Quality circles; Planning and scheduling techniques.
- Module 9: Accounting records; Different types of costs; Break-even analysis; Budgeted costs; Cost-improvement strategies; Employee reactions.
- Module 10: What is a grievance?; What is a grievance procedure?; The purpose of a grievance procedure; Requirements for a successful grievance procedure; General causes of grievances; Guidelines for the handling of (for dealing with) grievances; Role assignment in the handling of grievances.
- Module 11: Loss control terminology; Accident reporting and investigation; Roadblocks to programme implementation; Benefits when controlling property damage and waste; Principles of economic application; Characteristics of good measuring tools for a loss-control program; Fire-loss control; Fire prevention and protection.
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