QCTO qualifications › Credit or Loans Officer
Credit or Loans Officer - Knowledge Module
Hybrid Learning Solutions · e-book
R1100 incl. VAT
Printed copy: R2250 incl. VAT.
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About this book
The theory textbook for the QCTO National Occupational Certificate: Credit or Loans Officer (NQF Level 4, SAQA ID 125122), BANKSETA. Ten chapters covering all seven knowledge modules (52 credits, 236 assessment criteria): credit, the cost of credit, lending principles and the credit industry; the National Credit Act, FICA, POPIA, FAIS, the CPA, credit insurance, credit policy and credit risk; ethics, confidentiality and fraud; credit products, needs analysis and business consumers; marketing and selling credit within the law; communication, customer service, problem-solving, emotional intelligence, conflict and dispute resolution; the individual credit application, Regulation 23A affordability and the pre-agreement statement; the business credit application, financial statements, ratios, SWOT and PESTEL; managing the credit portfolio, collections, debt review and prescription; and security at the lending institution. Worked examples follow one Rustenburg credit branch through 2027.
- Level: NQF Level 4
- SAQA ID: 125122
- Pages: 360
What is inside
- Chapter 1 — Credit and the Credit Industry
- Chapter 2 — The Law and Credit Risk
- Chapter 3 — Ethics, Confidentiality and Fraud
- Chapter 4 — Credit Products and the Consumer
- Chapter 5 — Marketing and Selling Credit
- Chapter 6 — Serving Consumers and Resolving Disputes
- Chapter 7 — The Individual Credit Application
- Chapter 8 — The Business Credit Application
- Chapter 9 — Managing the Credit Portfolio
- Chapter 10 — Security at the Lending Institution