QCTO qualifications › Credit or Loans Officer
Credit or Loans Officer - Practical Skills Workbook
Hybrid Learning Solutions · e-book
R100 incl. VAT
Printed copy: R699.99 incl. VAT.
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About this book
The Practical Skills Workbook for the QCTO National Occupational Certificate: Credit or Loans Officer (NQF Level 4, SAQA ID 125122). Three chapters, one for each practical module (50 credits, 11 skills): promoting and selling credit and value-added products; serving consumers and resolving queries and complaints; and processing credit applications from individual and business consumers — capture, Regulation 23A affordability, credit reports, total cost of credit, the pre-agreement statement and disbursement. Role-play briefs, case documents, templates and competency checklists for every skill, and an integrated task in the style of the external assessment for each chapter.
- Level: NQF Level 4
- SAQA ID: 125122
- Pages: 70
What is inside
- About This Workbook
- Chapter 01: Promoting and Selling Credit and Value-Added Products
- Chapter 02: Serving Consumers and Resolving Queries and Complaints
- Chapter 03: Processing Credit Applications from Consumers