HybridE

QCTO qualifications › Office Administrator

Cover of Office Administrator - Facilitator Guide

Office Administrator - Facilitator Guide

Hybrid Learning Solutions · e-book

R600 incl. VAT

Printed copy: R1250 incl. VAT.

Get this e-book

Read in any web browser, or in the HybridE app on Android.

About this book

The facilitator guide for the QCTO Occupational Certificate: Office Administrator (NQF Level 5, SAQA ID 102161). Session plans, facilitation notes and assessment guidance for all twenty chapters of the Knowledge Module — fifteen modules, 132 credits — with marking guidance for the review questions the learner book leaves open, and the curriculum findings recorded against each module.

What is inside

  1. About This Facilitator Guide
  2. Facilitator Guide — Chapter 1: Effective Office Administration and Management
  3. Facilitator Guide — Chapter 2: Ready for Work Standards
  4. Facilitator Guide — Chapter 3: Office Protocol, Deportment and Etiquette
  5. Facilitator Guide — Chapter 4: Business Communication I
  6. Facilitator Guide — Chapter 5: Business Communication II
  7. Facilitator Guide — Chapter 6: Apply End User Computing
  8. Facilitator Guide — Chapter 7: Social Media and Digital Literacy
  9. Facilitator Guide — Chapter 8: Document Management I
  10. Facilitator Guide — Chapter 9: Document Management II
  11. Facilitator Guide — Chapter 10: Basic Business Calculations
  12. Facilitator Guide — Chapter 11: Resource and Procurement Management I
  13. Facilitator Guide — Chapter 12: Resource and Procurement Management II
  14. Facilitator Guide — Chapter 13: Tender and Procurement Processes and Procedures
  15. Facilitator Guide — Chapter 14: Staffing and People Support
  16. Facilitator Guide — Chapter 15: The NQF, Skills Development and the Workplace Skills Plan
  17. Facilitator Guide — Chapter 16: Public Relations, Marketing and Advocacy
  18. Facilitator Guide — Chapter 17: Introductory Project Management I
  19. Facilitator Guide — Chapter 18: Introductory Project Management II
  20. Facilitator Guide — Chapter 19: Introductory Project Management III
  21. Facilitator Guide — Chapter 20: Computerised Project Management
  22. Review Question Bank — Facilitator’s Guide

Other Office Administrator titles