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Cover of Office Administrator - Practical Skills Workbook

Office Administrator - Practical Skills Workbook

Hybrid Learning Solutions · e-book

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Printed copy: R699.99 incl. VAT.

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About this book

The practical skills workbook for the QCTO Occupational Certificate: Office Administrator (NQF Level 5, SAQA ID 102161). Eleven chapters, one per practical skill module, covering the component's 155 credits — communication and customer relationships, administration of resources, tendering, meetings, payroll, recruitment, records classification and disposal, workplace skills plan administration, marketing and public relations support, exhibitions, and managing a small project. Each carries the curriculum scope quoted, a guided procedure with response space, a competency checklist and an assessor sign-off block.

What is inside

  1. About This Practical Skills Workbook
  2. Chapter 01: Communication and Effective Customer Relationships
  3. Chapter 02: Administration and Clerical Support of Resources
  4. Chapter 03: Assist in the Administration and Preparation of the Process of Tendering of Contracts
  5. Chapter 04: Manage Meetings
  6. Chapter 05: Payroll Processing and Pay Administration
  7. Chapter 06: Support the Recruitment, Selection and Induction of Staff
  8. Chapter 07: Classify, Identify, Register, Track and Dispose of Records and Information
  9. Chapter 08: Assist in the Administration and Preparation of the Workplace Skills Plan
  10. Chapter 09: Provide Administrative Support to a Marketing / Public Relations Division
  11. Chapter 10: Prepare, Install and Dismantle Exhibition Elements
  12. Chapter 11: Manage a Small Project

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