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Cover of Office Administrator - Knowledge Module, Volume 3

Office Administrator - Knowledge Module, Volume 3

Hybrid Learning Solutions · e-book

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Printed copy: R1200 incl. VAT.

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About this book

Volume 3 of the theory textbook for the QCTO Occupational Certificate: Office Administrator (NQF Level 5, SAQA ID 102161) — people, development and projects. Chapters 14 to 20 cover staffing and people support; the NQF, skills development and the Workplace Skills Plan; public relations, marketing and advocacy; introductory project management across three chapters; and computerised project management. This volume also carries the review question bank: 485 questions set against every internal assessment criterion in the fifteen knowledge modules.

What is inside

  1. Chapter 14 — Staffing and People Support
  2. PART A — SELECTION AND SHORTLISTING
  3. PART B — INDUCTION
  4. PART C — HEALTH AND WELLNESS IN THE ORGANISATION
  5. PART D — PAYROLL AND SUPPORT SERVICES
  6. Chapter 15 — Principles of the NQF, Skills Development and the Workplace Skills Plan
  7. PART A — THE STATUTORY FRAMEWORK AND THE NQF
  8. PART B — SKILLS PLANNING
  9. PART C — FINDING THE SKILLS GAPS
  10. Chapter 16 — Public Relations, Marketing and Advocacy
  11. PART A — PUBLIC RELATIONS
  12. PART B — INTRODUCTION TO MARKETING
  13. PART C — INTEGRATED MARKETING COMMUNICATIONS
  14. Chapter 17 — Introductory Project Management I: Context, Life Cycle and Structures
  15. PART A — WHAT A PROJECT IS
  16. PART B — THE PROJECT LIFE CYCLE
  17. PART C — MANAGEMENT STRUCTURES
  18. Chapter 18 — Introductory Project Management II: Planning, Scope and Scheduling
  19. PART A — PLANNING THE PROJECT
  20. PART B — SCOPE MANAGEMENT
  21. PART C — SCHEDULING AND RESOURCE MANAGEMENT
  22. Chapter 19 — Introductory Project Management III: Risk, Quality, Communication and Leadership
  23. PART A — RISK AND ISSUE MANAGEMENT
  24. PART B — PROJECT QUALITY MANAGEMENT
  25. PART C — COMMUNICATION
  26. PART D — LEADERSHIP AND TEAMWORK
  27. Chapter 20 — Computerised Project Management
  28. PART A — THE COMPUTERISED PROJECT-PLANNING TOOL
  29. PART B — ACCESSING THE SCOPE, AND SETTING UP THE PROJECT
  30. PART C — THE SCHEDULING ENGINE
  31. PART D — THE LIFE CYCLE AND DECOMPOSITION
  32. PART E — DEVELOPING THE PROJECT PLAN
  33. PART F — ADMINISTERING AND MONITORING THE PROJECT
  34. Review Question Bank
  35. PART A — BY CHAPTER AND CRITERION
  36. PART B — INTEGRATED QUESTIONS
  37. PART C — THE FOUR SUBJECTS THE CURRICULUM REQUIRES AND DOES NOT TEACH

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